Real Automation for Helpdesk Operations
Finance Teams. Facilities Teams. Both Powered by Axiomova.
Kaggle-winning solution ● On-premises ready
Process invoices, manage requests, handle workflows— fully automated, fully controlled.
Published in Leading Facilities Management Publications
A deep dive into how FM teams can turn scattered knowledge into immediate, auditable actions — with governance frameworks and measurable KPIs.
IFMA FMJ
Amal Nozieres
Founder & CEO, Axiomova
How modern AI agents reduce backlog, enhance data protection, and integrate into the FM systems teams already use.
Tomorrow's FM
How AI Agents Transform FM Operations
Hybrid & On-Prem AI for Real FM Workflows
Amal Nozieres
Founder & CEO, Axiomova
The Real Cost of Manual Helpdesk Operations
Traditional help desks drown teams in manual work.
Axiomova automates routine email-driven operations so teams can focus on what matters.
INVOICE PROCESSING AT SCALE
Problem:
✗ E-facturation deadline: September 2026
✗ Manual invoice processing: 75 min/day per accountant
✗ SAP rejects 80% of Factur-X submissions
✗ Compliance headaches + manual doublon detection
Axiomova Solution:
→ Auto-normalizes all formats (Factur-X, CII, UBL)
→ Prepares e-facturation without SAP refactoring
→ Zero rejections. Zero duplicates.
ROI:
- 75 min → 5 min per invoice
- 8-day close → 3-day close
- 29.2x ROI | 10-day payback
- Transparent: 250€/month
Problem:
✗ Tenant requests scattered (email, tickets, calls)
✗ Manual work order creation
✗ No context on follow-ups
✗ Vendor coordination chaos
Axiomova Solution:
→ Centralized intake (email, API, webhook) → Auto-classify + intelligent routing
→ Context awareness + audit trail
Results:
- Requests → Work orders in seconds
- 40% less wasted time on triage
- Happy tenants, better vendor relationships
REQUEST MANAGEMENT AT SCALE
Not Another Generic Helpdesk.
Built Around Your Workflows.
Axiomova powers two very different helpdesk operations:
✓ Finance: Invoice intake → Normalization → SAP injection
✓ Facilities: Tenant requests → Triage → Work order dispatch
Both rely on three principles:
⚡ Live in Days, Not Months
Deploy in days, not months. Axiomova plugs into existing processes with minimal disruption.
🔐 Your Data, Your Control
Everything runs on your servers or private cloud — you stay in complete control.
Your data stays 100% private.
Workflow-Aware Intelligence
Designed to understand real operational workflows and domain-specific language — without heavy setup.
Purpose-Built for Helpdesk Operations
Built for real operational teams — not demos or labs.
No black box AI. No false promises. Results you can trust — with control you keep.
✓ Handles high-volume requests, vendor coordination, and compliance backlogs
✓ Turns messy inboxes into structured execution
✓ Works with your current tools — no disruption
Let’s Talk Support Workflows
We only use your information to respond to your request.
Interested in a free pilot? Let’s start with a quick conversation.
